8g8g Platform Account Terms
When you open an account on 8g8g, you agree to our terms governing account creation, deposits, withdrawals, and use of our platform. We require identity verification (KYC) before your first deposit, and we enforce these conditions to protect both you and our operations. Our terms apply to all users accessing 8g8g services, whether via web browser or mobile app, and cover sportsbook betting (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and arcade offerings.
We at 8g8g operate under jurisdiction-restricted access—our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. This document outlines your rights and obligations when using 8g8g, including how we handle your data, process payments, and resolve disputes.
Our terms are designed to be clear and fair. If you have questions about any clause, our support team is available in English and Indonesian to clarify.
Account Opening and Verification on 8g8g
To open an account on 8g8g, you must provide a valid email address, create a password, and complete identity verification. We require a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Our compliance team reviews your documents and typically approves or requests clarification within a few hours. Once approved, you can deposit funds and begin using our platform.
We at 8g8g reserve the right to request additional documentation if we suspect fraud, money laundering, or other illegal activity. We may also freeze your account pending investigation. If your account is closed due to policy violation, we will notify you and process any remaining balance according to our withdrawal policy.
Deposits and Payment Methods on 8g8g
We at 8g8g accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your account balance immediately upon confirmation. We do not charge deposit fees, though your payment provider may apply their own charges. Minimum and maximum account preferences vary by payment method and are displayed during checkout.
All deposits on 8g8g are non-refundable once credited to your account. If you believe a deposit was processed in error, contact our support team with your transaction ID and timestamp. We will investigate and correct genuine errors within one business day.
Withdrawals and Processing Times
To withdraw funds from 8g8g, log into your account, navigate to "Account Balance," and select "Withdraw." Choose your preferred payment method—we default to your original deposit method but allow switches between linked accounts. Enter your withdrawal amount and confirm. Our compliance team reviews the request for standard verification, then processes it to your chosen payment channel.
- E-wallet withdrawals (mobile banking, local payment, online payment): Typically complete within hours.
- e-wallet transfers: Usually instant or within minutes.
- Bank transfers (mobile banking, local payment, online payment, e-wallet): Typically take one to two business days.
- Holiday delays: During Idul Fitri, Idul Adha, and Imlek, processing may extend by an additional business day.
We require verification before large withdrawals
Withdrawals above certain thresholds may require additional documentation to comply with anti-money-laundering regulations. We will notify you if this applies to your request.
Account Security and Two-Factor Authentication
We at 8g8g recommend enabling two-factor authentication (2FA) on your account. 2FA adds a second verification step—via SMS or authenticator app—when you log in or initiate a withdrawal. This protects your account from unauthorized access. You can enable 2FA in your account settings anytime.
You are responsible for keeping your password confidential. We will never ask for your password via email or chat. If you suspect unauthorized access, change your password immediately and contact our support team. We will review your account activity and take corrective action if needed.
Our 8g8g Policy on Bonuses, Disputes, and Jurisdiction
We at 8g8g may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms—such as minimum odds, wagering requirements, or game restrictions—which we display clearly at the time of offer. Bonuses are non-transferable and may expire if unused within a specified period. We reserve the right to withdraw or modify bonus offers at any time. If you believe a bonus was applied incorrectly, contact our support team with your account details and transaction history.
Dispute Resolution on 8g8g
If you dispute a transaction, game outcome, or account balance on 8g8g, contact our support team with your account ID, transaction ID, and a detailed description of the issue. We will investigate and respond within three business days. If we cannot resolve the dispute to your satisfaction, you may escalate to our compliance officer, who will conduct a final review within five business days.
We at 8g8g keep detailed logs of all account activity, game outcomes, and transactions. These records are used to investigate disputes fairly and transparently. If our investigation confirms an error on our part, we will correct your balance immediately. If the investigation confirms the transaction was processed correctly, we will explain our findings in writing.
Jurisdiction and Applicable Law
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We at 8g8g are not liable for any legal consequences arising from your use of our platform in a jurisdiction where such use is prohibited.
These terms are governed by the laws of the jurisdiction in which 8g8g operates. Any disputes arising from your use of our platform will be resolved through our internal dispute process first. If you remain unsatisfied, you may pursue legal action in the appropriate court of that jurisdiction.
Data Protection and Privacy
We at 8g8g collect and process your personal data (name, email, ID, address, payment details) to verify your identity, process deposits and withdrawals, and comply with legal obligations. We use industry-standard encryption and security practices to protect your data. We do not share your personal information with third parties except as required by law or to process your payments. For full details, see our Privacy policy
By using 8g8g, you acknowledge that you have read and agree to these terms. We reserve the right to update these terms at any time. Continued use of our platform after an update constitutes acceptance of the new terms. If you do not agree with any change, you may close your account and request a withdrawal of your balance.