8g8gPrivacy Policy

This page describes what we collect when you use 8g8g and how we keep that data protected. We at 8g8g collect personal information to verify your identity, process deposits and withdrawals, comply with legal obligations, and improve our service. Our privacy practices apply to all users accessing 8g8g services—whether via web browser or mobile app—across all supported jurisdictions where our platform operates.

We understand that your data security is essential. We use industry-standard encryption, secure servers, and restricted access protocols to protect your information. This policy explains what data we collect, how we use it, who may access it, and what rights you have regarding your personal information on 8g8g.

If you have questions about our privacy practices or wish to exercise your rights, our support team is available in English and Indonesian to assist you.

What Data We Collect on 8g8g

We at 8g8g collect several categories of information when you open an account and use our platform. During account registration, we collect your email address, chosen password, and basic profile details. To comply with Know Your Customer (KYC) requirements, we collect government-issued identification (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these documents securely and use them only for identity verification.

When you deposit or withdraw funds on 8g8g, we collect payment method details—your e-wallet account, bank account number, or QRIS identifier. We do not store full credit card numbers; payment processors handle sensitive card data separately. We also collect transaction history, including deposit amounts, withdrawal requests, game activity, and betting records. This information helps us track your account balance, process withdrawals, and detect fraudulent activity.

How We Use Your Data on 8g8g

We at 8g8g use your personal data for specific, defined purposes. First, we use your identity documents to verify your age and confirm you are not on any sanctions lists or fraud databases. Second, we use your payment information to process deposits and withdrawals through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment. Third, we use your transaction history to maintain your account balance, generate statements, and comply with anti-money-laundering (AML) regulations.

We also use your data to communicate with you about account security, payment issues, or service updates. We may contact you via email or SMS if we detect suspicious activity on your 8g8g account or if we need to verify a withdrawal request. We do not use your data for marketing purposes unless you explicitly opt in.

Third-Party Processors and Data Sharing

We at 8g8g work with third-party service providers to deliver our platform. Payment processors (for e-wallet, mobile banking, local payment, online payment, and bank transfers) receive your payment details to complete transactions. These processors are contractually bound to protect your data and use it only for payment processing. We do not share your personal data with marketing companies, data brokers, or other unrelated third parties.

Our servers may be located outside your jurisdiction. By using 8g8g, you acknowledge that your data may be transferred to and stored in countries with different privacy laws. We maintain the same security standards regardless of server location. If you have concerns about international data transfer, contact our support team.

Your Rights and Our 8g8g Data Practices

We at 8g8g recognize your rights regarding your personal data. You have the right to access your data—you can download your account information, transaction history, and identity documents from your 8g8g account dashboard anytime. You have the right to correct inaccurate information; if your address or payment details change, update them in your account settings. You have the right to request deletion of your data, subject to legal retention requirements—we may retain certain records for compliance purposes even after account closure.

If you believe we have misused your data or violated your privacy rights, you can file a complaint with our compliance officer. We will investigate and respond within ten business days. If you remain unsatisfied, you may escalate to the relevant data protection authority in your jurisdiction.

Cookies and Tracking on 8g8g

We at 8g8g use cookies to improve your experience on our platform. Session cookies help us keep you logged in and remember your preferences. Analytics cookies help us understand how users navigate 8g8g and identify technical issues. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may affect your ability to use certain 8g8g features.

Data Retention and Account Closure

We at 8g8g retain your data for as long as your account is active and for a period after closure to comply with legal and regulatory requirements. Transaction records are typically retained for five to seven years. Identity documents are retained for three years after account closure. If you close your account on 8g8g, we will process any remaining balance according to our withdrawal policy and then securely delete your personal data, except where legal obligations require retention.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been mishandled, contact our support team. We are available in English and Indonesian. You can also refer to our terms and conditions for additional information about how we operate 8g8g and handle user information.

We at 8g8g are committed to protecting your privacy and operating transparently. Our privacy practices are designed to balance your security with our operational and legal requirements. We review and update this policy regularly to reflect changes in our practices or applicable law. Continued use of 8g8g after policy updates constitutes acceptance of the new terms.